Grievance Redressal Policy

Kalash is committed to providing a transparent, fair, and responsive grievance redressal mechanism in accordance with applicable Indian laws and regulations.

Users who have any complaints, concerns, or grievances relating to the Kalash platform, its services, content, or operations may raise such grievances in the manner described below.

• All grievances should be submitted in writing via email to the designated Grievance Officer.
• Kalash shall acknowledge receipt of the grievance within 48 (forty-eight) hours.
• Kalash shall make reasonable efforts to resolve the grievance within 15 (fifteen) business days.

If a user is not satisfied with the resolution provided, the user may pursue remedies available under applicable Indian law.